Three lines to clear

Hadesbet Casino verification: one upload, then paid without delay

The licence we hold requires us to confirm who you are, and the review usually closes in 38 hours.

Hadesbet Casino Ltd operates under UKGC licence 92081-4655-R-187830, registered as Company No. 51866220 in the United Kingdom — one of the most rigorous regulatory frameworks in the world.

Before you upload

Your account on the day it is checked

Read this and you will know who checks you, how long it takes and where to write.

Who reviews

Hadesbet Casino Ltd

Licence

UK Gambling Commission 92081-4655-R-187830

Review time

38 hours

Compulsory by

Before first withdrawal

Questions

[email protected]

Minimum age

18+

Get it right first time

How to clear your file in one sitting

Most rejections come from glare and cropped corners, and both are easy to avoid tonight.

Profile area check

Open your profile and look for the verification area, usually beside your payment details; note which of the three uploads is still marked as outstanding.

The shot that passes

Photograph your identity document flat on a dark table in daylight, with all four corners inside the frame and no flash bouncing off the laminate.

Scan the whole page

Send your proof of address next: the whole page, the top half of the letter readable, and nothing folded across your name or the date.

Waiting on the reviewer

After sending, leave the file alone; a reviewer works through it within 38 hours and messages you only if something is unclear.

Reading the list

Three documents, and what each one settles

Nobody enjoys posting documents, so here is exactly what each one has to show.

Photo ID

ConfirmsYour name, face and age

Must showAll four corners, no glare, in date

Proof of address

ConfirmsWhere you actually live

Must showFull page, name and recent date

Payment card image

ConfirmsThe card is yours to use

Must showFirst six and last four digits

Mid-withdrawal, first deposit

The moments that bring the check forward

Use this list when a request for documents lands and you want to know why it came then.

A larger payment than usual

A large deposit or withdrawal step draws the attention of the licence-holder, and proof of identity plus proof of address is reviewed before the payment moves on.

The limit you set yourself

Raising a deposit limit signals a change in spending, so the team asks for proof of identity and card images again to keep the account record current.

The first withdrawal request

The licence requires full verification at the latest before the first withdrawal, so the check lands on the withdrawal you have just requested.

Your new payment method

A fresh payment method needs a matching card image and address proof, so the new route can be tied to the same verified player.

When the money question comes, it is the licence talking

Hadesbet Casino Ltd holds UK Gambling Commission licence 92081-4655-R-187830, and that licence obliges the operator to understand where a player's money comes from. The request is routine AML work, not an accusation against you.

Depending on how you fund play, a mix of the following may be requested.

Recent bank statement pages
Payslip or employer letter
Tax or self-assessment summary
Pension or benefit award letter
Proof of a property sale

A file back in your inbox, and how to answer it

Did my date run out? An ID whose expiry date has passed cannot tie you to the licence check, so it is returned unread. Photograph the current ID in date Upload the newer document today

Pass with the original file. Cropping, filters or covered corners break the image's proof value, and the file is turned back for that alone. Reshoot the full sheet unedited Send the original camera file

Your details, verified once. Name, address or date of birth that differs from the account blocks the match, so the file stops there. Update your profile to match State the correct spelling clearly

Minutes after refusal

Read these before you upload again

For the hour a check stalls, a document bounces back, or a name stops matching.

A document of mine got rejected, what happens next?+

Expect an email naming the one thing that failed, so you know what to replace rather than guessing. Upload a fresh copy from the same account, then reply to [email protected] so the queue picks it up again. Retakes that fix that single point usually clear.

Will I need to upload the same documents again in future?+

Once is the norm: a cleared file stays cleared for the usual account checks. New copies come back into play when something changes, such as a card expiring or an address moving on. A heavier review may also reopen the folder.

What if my name has changed since I registered?+

Send the document that carries your current name, plus the one that links it to the old name, so both match your profile. Your account details are then updated in step. Anything left mismatched stalls the check until it is sorted.

When exactly does the casino need my documents?+

At the latest, before your first withdrawal leaves, and you can send them in any time ahead of that. Hadesbet Casino may also ask at registration or at your first deposit, so keeping copies to hand helps. Playing unverified is never the plan.

How long does the verification take here?+

Count on up to 38 hours from the moment a complete set lands with the team. Straightforward files often clear well inside that window. Anything blurred or half-scanned restarts the clock.

Are my documents safe once I have sent them?+

Everything moves over 128-bit SSL encryption, and the folder is opened only for regulatory checks. QUINEL and Gaming Laboratories International audit how the operation is run, and access stays restricted. Ask [email protected] for the detail on handling.