Need a hand right now

Get in touch with Hadesbet Casino today

Message our team by live chat, e-mail or phone, and a real person answers at any hour, 24 hours a day, 7 days a week.

Contact support now 18+ only. Welcome bonus up to £850 with 29x wagering requirement. 57-day validity applies.

Paid out today

610,771 £

1,509 Players at the tables

Hadesbet Casino Ltd operates under UKGC licence 92081-4655-R-187830, registered as Company No. 51866220 in the United Kingdom — one of the most rigorous regulatory frameworks in the world.

The average withdrawal clears in 4 minutes across 13 banking methods, including Visa, Trustly, Apple Pay, and Revolut. Monthly payout volume runs to £55M, with up to £99,000 per transaction.

All sessions and financial data are protected by 128-bit SSL encryption. Disputes are handled independently through iTech Labs as our certified ADR body.

Hadesbet Casino channels

From waiting hours to minutes on the clock

You will not be left guessing where to turn when an account question cannot wait.

Stuck mid-game right now

Choose live chat for anything urgent on screen, from a stuck deposit to a game that will not load, and a person joins in around three minutes.

Open chat

Written replies, not quick answers

Write to [email protected] for statements, bonus questions or anything you want in writing, and expect a reply in roughly two hours.

Write e-mail

Need a voice on the line

Call +44 20 9725 4643 in GMT when you would rather talk it through, and someone usually picks up inside one minute.

Call now

Playing from the United Kingdom

Local help you can rely on

You will know our UK number, our hours, our languages and who watches over us.

Reach us

United Kingdom phone+44 20 9725 4643

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who watches over

Supervisory authorityUK Gambling Commission

Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Fewer messages, quicker answers: what to bring

Collect these five things and your first message can carry the whole story.

Registered e-mail address
Account username or player ID
Payment method and amount
Screenshots of what went wrong
Dates and times in GMT

Hadesbet Casino departments

Department addresses in one glance

Picking the right address here saves your request a hop between desks before someone acts on it.

Account

General support[email protected]

Document checks[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Four timings to know

Answer hours and typical reply times

Use this when you need to know whether anyone is awake to help.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

All hours shownGMT

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+44 20 9725 4643

Phone wait1 minute

Four steps to a resolution

Put your complaint in writing to start

Worries about being brushed off fade once you see each step and its deadline.

Will you confirm it arrived?

Send the full story to [email protected], including dates, amounts and any screenshots. Our team logs the case and confirms it has arrived.

Reply with what is missing

Expect a written answer from our team once the case has been reviewed. Read it carefully and reply with anything still missing or unclear.

Who looks at it next?

Ask for the case to be reviewed again if the answer does not settle it. A senior colleague takes fresh eyes over the same details.

Your route to the regulator

Take the matter to the UK Gambling Commission when eight weeks pass or our final reply arrives. Nothing on this page blocks that route.

Six facts on record

Company, licence and address in plain sight

Reach for this when you want to know who holds the licence and where to write.

The company

Legal nameHadesbet Casino Ltd

Company numberCompany No. 51866220 (United Kingdom)

AddressHigh Street, Birmingham

The licence

RegulatorUK Gambling Commission

Licence number92081-4655-R-187830

Written contact

E-mail[email protected]

Reach people who put your wellbeing first

Stepping away from the casino is sometimes not enough on its own. Three independent organisations across the United Kingdom offer free, confidential support to anyone whose gambling has become a worry, and they answer to nobody but you.

GamCare. Offers free, confidential advice and counselling sessions to anyone affected by problem gambling across the United Kingdom.

BeGambleAware. Provides practical tools, self-assessment and local support services for people worried about how much they gamble.

GAMSTOP. Runs the national self-exclusion scheme that blocks you from gambling sites and apps licensed in Britain.

Full article

Hadesbet Casino quick answers

Hadesbet Casino answers the awkward questions

Removes the worry that no one will explain a delay, a lock or a payout in plain words.

trustHow long should I expect identity checks to take?+

Count on roughly thirty-eight hours once your photo ID, proof of address and card image are with us. Most checks finish sooner, and a clear photo of each document shortens the wait. Teams in Birmingham work through them around the clock.

trustHow long before a stalled question reaches a manager?+

Escalate by asking the adviser to move your case up a level during chat. Written replies come within two hours on average, and a firm naming the outcome you want helps. If the reply still falls short, [email protected] reaches a separate team.

trustWhere can I get help at three in the morning?+

Reach us at any hour, weekdays and weekends included, on live chat, e-mail or phone. Advisers answer in English, German, Finnish and Norwegian, with times quoted in GMT. Night calls are answered like daytime ones, typically within a minute.

trustWhat if I would rather shut my account entirely?+

Ask live chat to close the account and the team will action it, including any open balance. A break of set length can be added first if you simply want distance. Duplicate accounts cannot stand, so one closure covers you.

trustWhat happens when I ask to see everything you hold?+

Write to [email protected] stating whether you want a copy or deletion of your details. The team confirms receipt and confirms the deadline in writing. Some records must be kept for licensing reasons, and you will be told which ones.

trustWhat if I need to check your gambling licence?+

Operate under licence 92081-4655-R-187830, issued to Hadesbet Casino Ltd by the UK Gambling Commission. Every dispute we cannot settle with you goes to that regulator after our own complaints team has replied. Ask [email protected] for the escalation step.